TaxBit experienced a major incident on June 13, 2023 affecting Tax API, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Tax API
Update timeline
- identified Jun 13, 2023, 07:24 PM UTC
The issue has been identified as an outage with our cloud service provider (AWS). We are exploring mitigation strategies up to and including failing over to our secondary region.
- identified Jun 13, 2023, 07:25 PM UTC
We are continuing to work on steps to mitigate the issue
- identified Jun 13, 2023, 07:38 PM UTC
Our service provider has identified the issue and is working on resolving the issue
- monitoring Jun 13, 2023, 08:43 PM UTC
Our service provider has notified us that they have resolved the issue and are working towards full recovery
- resolved Jun 13, 2023, 08:52 PM UTC
This incident has been resolved.