TaxBit incident

W8/W9 v1 SDK iframe failing to load

Critical Resolved View vendor source →

TaxBit experienced a critical incident on June 30, 2023 affecting Tax API, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 03:51 PM UTC
Resolved
Jun 30, 2023, 04:54 PM UTC
Duration
1h 2m
Detected by Pingoru
Jun 30, 2023, 03:51 PM UTC

Affected components

Tax API

Update timeline

  1. identified Jun 30, 2023, 03:51 PM UTC

    A breaking change was deployed to our v1 W8/W9 tax documentation application. We have identified the issue and are reverting the deploy. The v2 W8/W9 SDK is not impacted.

  2. monitoring Jun 30, 2023, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 30, 2023, 04:54 PM UTC

    This incident has been resolved.