Taskade experienced a major incident on October 20, 2025 affecting Acquirers and payment methods, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:16 AM UTC
We're investigating elevated errors for Afterpay and Clearpay payments.
- identified Oct 20, 2025, 04:15 AM UTC
We continue to see elevated errors for Afterpay and Clearpay payments. At this time, the issue appears external to Stripe. We are in communication with the payment method provider as they work on a fix.
- monitoring Oct 20, 2025, 05:41 AM UTC
We are seeing recovery for Afterpay and Clearpay payments. The payment method provider has let us know they have fixed the issue for most regions. We are monitoring to ensure a full return to normal service levels.
- resolved Oct 20, 2025, 07:04 AM UTC
From 02:34 UTC until 05:30 UTC and also from 06:11 until 06:23 UTC on 2025-10-20, we observed Elevated Afterpay and Clearpay errors. The issue was external to Stripe and is now resolved.