TapClicks experienced a notice incident on October 18, 2023 affecting TapAnalytics/TapReports, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2023, 06:06 PM UTC
Issue: The Marchex API is failing due to a Fetch Error response from the Marchex API. Impact: Customers who are connected to Marchex instant on connectors are impacted. Other Instant On connectors are not impacted by this specific Fetch error. ETA: (TBD) Dependent on Marchex. We have reached out and escalated the issue with our partners at Marchex to assist with their API.
- identified Oct 18, 2023, 11:28 PM UTC
Our friends at Marchex have identified the issue on their end and are currently working on a fix regarding a degradation of service potentially impacting Marchex Call Analytics and API. ETA: Marchex does not yet have an estimated time of completion but will provide additional updates once the issue is resolved.
- resolved Oct 19, 2023, 08:41 PM UTC
Marchex has made a fix on their end and API fetches have been completed.