TapClicks experienced a notice incident on February 26, 2024 affecting TapAnalytics/TapReports, lasting 6h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 26, 2024, 07:36 PM UTC
Issue: We observed an error returned by The Trade Desk Instant On connection for a service error on the API. Impact: This is impacting users of the TTD API and customers who are connected to the TTD instant on connector are impacted. Previously stored TTD data before this error is still available in TapClicks. Once TTD issues a fix, a refetch will occur to update new data. ETA: We have reached out to our partners at The Trade Desk and were informed that their Eng team is working on addressing the issue. We will provide additional updates when available.
- monitoring Feb 26, 2024, 08:30 PM UTC
UPDATE: Our Partners at The Trade Desk have notified TapClicks of a fix on their end. TapClicks has initiated a relaunch of our TTD fetches for impacted customers to retrieve TTD data that had the errors this morning. We will monitor the fetches and provide updates accordingly.
- resolved Feb 27, 2024, 02:04 AM UTC
End of Day update: Customers Impacted by the previous TTD fetches errors have completed successfully. If you are still experiencing issues with the TDD instant on connector, please reach out to [email protected].