TapClicks experienced a notice incident on May 7, 2024 affecting TapAnalytics/TapReports, lasting 22h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 07, 2024, 05:41 PM UTC
Issue Summary: Scheduled reports are experiencing sporadic failures, with some reports missing PDF attachments. Impact: The issue potentially affects all customers leveraging scheduled reports. We recommend pausing your scheduled reports until a resolution to avoid incomplete sends. ETA: TapClicks Engineering team is actively addressing this as a high priority. Progress updates will be provided as they become available.
- monitoring May 07, 2024, 08:56 PM UTC
A fix has been implemented and we've been closely monitoring the scheduled reports feature. We have not observed any recurring issues since the update. If you have reports actively scheduled and are still experiencing missing attachments, please report them to [email protected]
- resolved May 08, 2024, 03:58 PM UTC
Update: Resolved We've resent scheduled reports that were impacted and have not observed any new errors. If you have reports actively scheduled and are still experiencing missing attachments, please report them to [email protected]