TapClicks incident

Smart Connector - delay processing email attachments

Minor Resolved View vendor source →

TapClicks experienced a minor incident on June 12, 2024 affecting TapAnalytics/TapReports, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2024, 06:12 PM UTC
Resolved
Jun 16, 2024, 03:00 PM UTC
Duration
3d 20h
Detected by Pingoru
Jun 12, 2024, 06:12 PM UTC

Affected components

TapAnalytics/TapReports

Update timeline

  1. identified Jun 12, 2024, 06:12 PM UTC

    We have identified an issue with delays processing attachments delivered via email to Smart Connectors. Our team is investigating and working on clearing that delay. We apologize for the inconvenience.

  2. monitoring Jun 13, 2024, 01:14 AM UTC

    All delayed email attachments sent to smart connectors should now have been processed, and our team is actively monitoring.

  3. resolved Jun 16, 2024, 03:00 PM UTC

    This incident has been resolved.