TapClicks incident

Connecting New Shopify Accounts

Minor Resolved View vendor source →

TapClicks experienced a minor incident on November 3, 2022 affecting TapAnalytics/TapReports and TapOrders/TapWorkflow, lasting 592d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2022, 03:30 PM UTC
Resolved
Jun 18, 2024, 03:22 PM UTC
Duration
592d 23h
Detected by Pingoru
Nov 03, 2022, 03:30 PM UTC

Affected components

TapAnalytics/TapReportsTapOrders/TapWorkflow

Update timeline

  1. identified Nov 03, 2022, 03:30 PM UTC

    Connecting new Shopify accounts: Users who are looking to connect a new Shopify connection are currently unable to. TapClicks has been in contact with Shopify to update the connector version required. Existing connections users have established are still fetching data normally. If you are attempting to connect a new Shopify connection and hitting this issue, please reach out to [email protected] if you haven’t already done so

  2. resolved Jun 18, 2024, 03:22 PM UTC

    This incident has been resolved.