TapClicks experienced a notice incident on July 19, 2024 affecting TapAnalytics/TapReports, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2024, 04:45 PM UTC
Issue: We have identified a temporary issue affecting channel filters, which may have caused discrepancies in the scheduled reports sent out today. Impact: This issue impacts customers who use scheduled reports that include custom channels. ETA: Our engineers are actively working to resolve this issue. If you observe any discrepancies in your scheduled reports, please contact us at [email protected] and we will assist you in resending the reports with accurate information.
- monitoring Jul 19, 2024, 05:41 PM UTC
We have deployed a fix regarding the filter issue and future scheduled reports will filter as intended. If you would like us to help resend reports that went out today with updated data, please reach out to us by emailing [email protected] Thank you
- resolved Jul 20, 2024, 05:55 PM UTC
This incident has been resolved.