Global issue - Google Ads - Google Ads shopping report outage starting August 1, 2024

Update timeline

1. identified Aug 02, 2024, 03:44 PM UTC

   We are experiencing an issue with the Google Ads API, specifically affecting the Google Ads shopping reports. This outage began on August 1, 2024, and impacts many of our clients. Here is Google's outage announcement: https://groups.google.com/g/adwords-api/c/a6VvepS3MQ0 Details from Google Ads Google Ads is actively investigating the issue. As of August 1 at approximately 2 PM EDT, the following reports are down and returning internal API errors: shopping_performance_view product_group_view asset_group_product_group_view Impact on TapClicks This impacts TapClicks Customers utilizing these reports in TapClicks: The 'Shopping Performance by Campaign (no Ad Group for Performance Max reporting)' and 'Shopping Performance by Ad Group (no Performance Max reporting)' reports correspond to the shopping_performance_view and are affected. Please stand by as we wait for our partners at Google to resolve the issue on their end and will take necessary action to refetch the data when it becomes available again.

2. identified Aug 05, 2024, 04:55 PM UTC

   Update: TapClicks Customers are still impacted by the service disruption for Google Ads API. Our partners at Google are still working diligently on a resolution. You can reference their documented status updates here: https://ads.google.com/status/publisher/incidents/Dgkp6kgKHeiuDaUXBa5Q

3. monitoring Aug 06, 2024, 04:53 PM UTC

   UPDATE: Google has made an update this morning and currently monitoring customers that may have been affected. (https://ads.google.com/status/publisher/incidents/Dgkp6kgKHeiuDaUXBa5Q) On TapClick's side, we are seeing new fetches complete as well and will continue to monitor today. Thank you for your patience

4. resolved Aug 07, 2024, 03:11 PM UTC

   Update: Issue Resolved. Google Ads fetches have been completed successfully for TapClicks Customers after the fix from the Google Team. If you are still noticing issues with Google Ads data in TapClicks, please reach out to [email protected]