TapClicks incident

Google Ads API Error Affecting VIDEO Data View

Notice Resolved View vendor source →

TapClicks experienced a notice incident on August 16, 2024 affecting TapAnalytics/TapReports, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2024, 04:02 PM UTC
Resolved
Aug 19, 2024, 03:20 PM UTC
Duration
2d 23h
Detected by Pingoru
Aug 16, 2024, 04:02 PM UTC

Affected components

TapAnalytics/TapReports

Update timeline

  1. identified Aug 16, 2024, 04:02 PM UTC

    Issue: We are currently experiencing an issue due to an error with the Google Ads API. This error specifically affects the retrieval of data for the VIDEO data view. Impact: The error impacts all accounts connected to Google Ads API. While this issue is preventing the retrieval of new data for the VIDEO data view, please be assured that all previously stored historical data within TapClicks remains intact and unaffected. ETA: Resolution time is dependent on the provider (Google). We are closely monitoring the situation and will provide updates as more information becomes available. Next Steps: We are actively tracking this issue and have engaged with Google Ads API support. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

  2. resolved Aug 19, 2024, 03:20 PM UTC

    Google has made updates on their end over the weekend and API calls have been completed for TapClicks Customers connected to Google Ads.