TapClicks incident

Post-Incident Report: TapAccess Smart Connectors - Data Fetching Issue Fixed

Notice Resolved View vendor source →

TapClicks experienced a notice incident on October 11, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2024, 05:37 PM UTC
Resolved
Oct 11, 2024, 05:37 PM UTC
Duration
—
Detected by Pingoru
Oct 11, 2024, 05:37 PM UTC

Update timeline

  1. resolved Oct 11, 2024, 05:37 PM UTC

    Summary: We recently resolved an issue that affected customers using TapAccess delivery types for Smart Connectors the morning of Oct 11th. Historical data was not impacted, but the issue prevented new data from being pulled beginning last night. Resolution: Our Engineering Team has applied a fix, and the system is now functioning correctly. New data is being pulled without any problems. Impact: Only customers using TapAccess delivery types were affected. No historical data was lost. Next Steps: We are currently evaluating additional safeguards to prevent similar issues in the future. If you encounter any further issues, please contact us at [email protected]. Thank you