TapClicks experienced a notice incident on December 11, 2024 affecting TapAnalytics/TapReports, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 11, 2024, 09:48 PM UTC
Identified: We are aware of an issue where some scheduled reports are being sent out as blank for some customers. Our team is actively working on a resolution. Impacted Services: Scheduled Reporting Impact Details: Some users may receive scheduled reports without content. We will resend emails with pdfs when ready. Dashboards are not impacted and users can export reports through the application still. We apologize for the inconvenience this is causing and are working on this as a priority. We will provide further updates as soon as we have additional information.
- resolved Dec 13, 2024, 07:47 PM UTC
Resolved We have identified and resolved the issue that caused some scheduled reports to be sent out as blank. Scheduled reports are now being generated and sent correctly. To avoid potential sending duplicate emails for customers, if you would like assistance resending any scheduled reports that were previously sent as blank, please contact us at [email protected]. Our team will gladly coordinate with you to resend the reports. Thank you for your patience as we worked to resolve this issue.