TapClicks experienced a notice incident on January 30, 2025 affecting TapAnalytics/TapReports and TapOrders/TapWorkflow, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 30, 2025, 06:15 PM UTC
We are currently experiencing an issue with our email provider that has impacted the delivery of emails out of TapClicks. As a result, some scheduled reports may be delayed. Our team is actively working with the provider to resolve the issue and ensure that all emails are sent as soon as possible. Your reports and email communication outside of TapClicks are important to us and we are we are addressing as a priority. We apologize for any inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.
- identified Jan 30, 2025, 06:22 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 30, 2025, 09:13 PM UTC
Our email provider has implemented a fix, and new email sends are now working as expected. We are still processing previously queued emails from earlier today. Our team is closely monitoring the situation to ensure all pending emails are delivered as soon as possible. We appreciate your patience and will provide further updates as needed. Thank you for your understanding
- resolved Jan 31, 2025, 06:32 PM UTC
Emails Queued from yesterday has been sent. We have been monitoring the system and emails have been fully operational since. If you are still experiencing issues with emails from TapClicks, please feel free to reach out to [email protected] Thank you, The TapClicks Team