TapClicks incident
Customers on BigData Package Dashboard Disruption
TapClicks experienced a notice incident on March 19, 2025 affecting TapAnalytics/TapReports, lasting 23h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 19, 2025, 03:47 PM UTC
We have identified that there is incident going on with one of our provider is impacting clients on the BigData package. We are working closely with the provider to get the service back ASAP. This is a global incident that was reported by the BigData data engine provider. This is impacting TapAnalytics and TapReport among other services. Customers not on BigData packages are not impacted.
- monitoring Mar 19, 2025, 07:21 PM UTC
Update: Our BigData engine provider has implemented a fix on their end. Customers hosted on BigData servers are being restored, and we are seeing a significant improvement in dashboard performance. We will continue to closely monitor performance in collaboration with the provider to ensure stability moving forward.
- resolved Mar 20, 2025, 03:33 PM UTC
After carefully monitoring, all customers are stable with the fix done by the BigData provider yesterday. This incident is now resolved. Please reach out to [email protected] if you are still observing any issues. Thank you, The TapClicks Team