TankLogix experienced a minor incident on March 8, 2023 affecting Historical Data, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 08, 2023, 08:36 PM UTC
We are monitoring some lag recording data to our historical database. This could cause historical data and alarm notification logs to be behind on the desktop and mobile apps.
- identified Mar 08, 2023, 09:15 PM UTC
We have identified the issue and data is catching up.
- identified Mar 08, 2023, 09:20 PM UTC
We are restarting the historical data Ignition gateway, you may see system interruption for 5-10 minutes.
- monitoring Mar 08, 2023, 10:05 PM UTC
Data is caught up, we will be manually backfilling some data and will post again when complete.
- monitoring Mar 09, 2023, 12:02 AM UTC
We are still seeing some lag on our read only database (used for clients and mobile apps) and continue to monitor the situation closely
- monitoring Mar 09, 2023, 12:33 AM UTC
We are performing some maintenance to our read only database, realtime values are working, historical data is safe. You may see the most recent month of historical data become unavailable while we apply a fix.
- monitoring Mar 09, 2023, 01:17 AM UTC
Current month data should be catching up again now. Thank you for your patience.
- monitoring Mar 09, 2023, 02:10 AM UTC
Everything appears caught up. We will continue to monitor closely.
- resolved Mar 09, 2023, 03:05 AM UTC
This incident has been resolved, we will continue monitoring closely.