TankLogix experienced a major incident on October 27, 2023 affecting Main Service, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Main Service
Update timeline
- identified Oct 27, 2023, 01:54 PM UTC
We have identified an issue with alarm status where some active events are not showing up on the status page. We are restarting the main service, you may see an interruption for 5-10 minutes.
- resolved Oct 27, 2023, 02:06 PM UTC
The service is fully operational again, and all alarms should be visible. As a result of the fix, some active unacked alarms may restart their alarm callout.