TankLogix incident

Realtime and historical data read performance

Minor Resolved View vendor source →

TankLogix experienced a minor incident on May 9, 2024 affecting Historical Data, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 04:10 PM UTC
Resolved
May 09, 2024, 05:25 PM UTC
Duration
1h 15m
Detected by Pingoru
May 09, 2024, 04:10 PM UTC

Affected components

Historical Data

Update timeline

  1. monitoring May 09, 2024, 04:10 PM UTC

    We have noticed intermittent realtime and historical data read performance issues. Historical data is still being recorded and alarms are fully functional. We will continue monitoring the situation and provide updates as needed.

  2. monitoring May 09, 2024, 04:10 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring May 09, 2024, 04:27 PM UTC

    We are restarting the main ignition service to help resolve this issue. Realtime data will be unresponsive for 5-10 minutes.

  4. monitoring May 09, 2024, 04:46 PM UTC

    The service has been back up and recovering for a few minutes. We will continue monitoring closely and post updates as needed.

  5. resolved May 09, 2024, 05:25 PM UTC

    This incident has been resolved.