TankLogix incident

Main service restart and alarm delay

Minor Resolved View vendor source →

TankLogix experienced a minor incident on May 30, 2025 affecting Main Service, lasting 4h 51m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 01:09 AM UTC
Resolved
May 30, 2025, 06:00 AM UTC
Duration
4h 51m
Detected by Pingoru
May 30, 2025, 01:09 AM UTC

Affected components

Main Service

Update timeline

  1. investigating May 30, 2025, 01:09 AM UTC

    We are investigating an issue with alarm callouts being delayed by a few minutes. The main service was restarted, and will take a few minutes to come back up.

  2. monitoring May 30, 2025, 01:22 AM UTC

    The main service is back up, and we are monitoring the situation.

  3. monitoring May 30, 2025, 01:26 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring May 30, 2025, 04:53 AM UTC

    We are restarting the main service again, to help alleviate some delays in alarm notifications.

  5. monitoring May 30, 2025, 05:08 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 30, 2025, 02:16 PM UTC

    This incident has been resolved.