TalkingPoints incident

The TalkingPoints for Teachers mobile + web app is currently having an issue with some translated messages.

Notice Resolved View vendor source →

TalkingPoints experienced a notice incident on December 8, 2022, lasting 21h 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2022, 08:54 PM UTC
Resolved
Dec 09, 2022, 06:45 PM UTC
Duration
21h 51m
Detected by Pingoru
Dec 08, 2022, 08:54 PM UTC

Update timeline

  1. identified Dec 08, 2022, 08:54 PM UTC

    The TalkingPoints for Teachers mobile + web app is currently having an issue in which some translated messages from some families using text messaging are displaying as random characters. We apologize for this inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible.

  2. monitoring Dec 09, 2022, 12:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2022, 06:45 PM UTC

    This incident has been resolved.