TalkingPoints incident

Monitoring intermittent issues with messages

Minor Resolved View vendor source →

TalkingPoints experienced a minor incident on August 28, 2024 affecting Web Product and Mobile Product, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 10:34 PM UTC
Resolved
Aug 30, 2024, 08:41 PM UTC
Duration
1d 22h
Detected by Pingoru
Aug 28, 2024, 10:34 PM UTC

Affected components

Web ProductMobile Product

Update timeline

  1. investigating Aug 28, 2024, 10:34 PM UTC

    TalkingPoints is currently investigating some intermittent issues with messages. We apologize for this inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible. Questions? Contact us at [email protected]

  2. monitoring Aug 29, 2024, 05:59 PM UTC

    Monitoring: TalkingPoints has identified and resolved the situation that created the intermittent issue some partners may have experienced with SMS text messages. As a part of the solution, we have made a temporary change in the TalkingPoints for Families app. Messages previously sent through SMS text will temporarily be removed for Family app users. They will continue to see all messages sent and received via the TalkingPoints Family app. We are continuing to monitor the situation. Questions? Contact us at [email protected]

  3. resolved Sep 03, 2024, 08:41 PM UTC

    This incident has been resolved.