TalkingPoints incident

Intermittent SMS delivery issue

Minor Resolved View vendor source →

TalkingPoints experienced a minor incident on September 12, 2024 affecting Mobile Product, lasting 25d 16h. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 05:27 AM UTC
Resolved
Oct 07, 2024, 09:34 PM UTC
Duration
25d 16h
Detected by Pingoru
Sep 12, 2024, 05:27 AM UTC

Affected components

Mobile Product

Update timeline

  1. investigating Sep 12, 2024, 05:27 AM UTC

    TalkingPoints is currently experiencing an intermittent issue that may impact some T-Mobile and T-Mobile network family contacts attempting to send SMS text messages via TalkingPoints. We apologize for this inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible. Questions? Contact us at [email protected]

  2. investigating Oct 01, 2024, 09:17 PM UTC

    TalkingPoints continues to experience an intermittent issue impacting some T-Mobile and T-Mobile network family contacts attempting to send SMS text messages via TalkingPoints. We apologize for this ongoing inconvenience and assure you that our team is working with our SMS provider and T-Mobile to resolve the issue as quickly as possible. Questions? Contact us at [email protected]

  3. resolved Oct 07, 2024, 09:34 PM UTC

    This incident has been resolved.