TalkingPoints experienced a major incident on October 18, 2024 affecting Web Product and Mobile Product, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 18, 2024, 01:31 PM UTC
On October 18, we received several reports from partners that use Clever that they were missing classes in TalkingPoints. We have identified the cause of this issue and are working to resolve it as quickly as possible.
- identified Oct 18, 2024, 06:00 PM UTC
We are in the process of restoring the missing classes, and many partners may already see their classes in the app. All partners will see their classes restored within the next several hours.
- identified Oct 18, 2024, 10:21 PM UTC
Classroom rosters and school groups have been restored for all impacted users. Teacher groups will be restored throughout the weekend.
- monitoring Oct 19, 2024, 12:21 AM UTC
All classes and groups have been restored for affected users. Our backend team is currently monitoring the fix.
- resolved Oct 21, 2024, 03:15 PM UTC
This incident has been resolved.