TalkingPoints experienced a notice incident on October 25, 2022 affecting Web Product and Mobile Product, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 25, 2022, 05:37 PM UTC
TalkingPoints application is currently experiencing some intermittent connectivity issues. We apologize for this inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible.
- monitoring Oct 25, 2022, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 25, 2022, 06:51 PM UTC
We are currently investigating this issue.
- investigating Oct 25, 2022, 06:53 PM UTC
We are currently investigating this issue.
- monitoring Oct 26, 2022, 01:25 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 26, 2022, 05:45 PM UTC
TalkingPoints has been experiencing intermittent issues with the application’s infrastructure. Traffic has been routed to backup servers. There were some initial issues with stability in the backup servers, which have now been addressed and stabilized. The team continues to research the issues with our main servers and monitor current traffic. The TalkingPoints team understands the importance of these applications being available to school communities. Please be assured that resolving this issue and remaining stable for our partners and users is our absolute top priority.
- resolved Oct 26, 2022, 09:00 PM UTC
This incident has been resolved.