TalkingPoints incident

Purple disconnect banners appearing for all Clever partners

Notice Resolved View vendor source →

TalkingPoints experienced a notice incident on June 27, 2024 affecting Web Product and Mobile Product, lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2024, 04:09 PM UTC
Resolved
Jun 27, 2024, 09:54 PM UTC
Duration
5h 44m
Detected by Pingoru
Jun 27, 2024, 04:09 PM UTC

Affected components

Web ProductMobile Product

Update timeline

  1. investigating Jun 27, 2024, 04:09 PM UTC

    We are currently investigating an issue in which partners using Clever are not having their data synced at the school level. Data has not been lost but we advise partners to mark schools as paused while we investigate. In the meantime, schools will continue to operate on the last successfully synced data.

  2. identified Jun 27, 2024, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 27, 2024, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2024, 09:54 PM UTC

    This incident has been resolved.