Taktile had 6 outages in the last 2 years totaling 17h 20m of downtime — averaging 0.2 incidents per month.
There were 6 Taktile outages since October 20, 2025 totaling 17h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
Customers are experiencing intermittent errors when executing decisions. We've are investigating the issue
All systems operating as normal
We've noticed an issue with accessing Taktile's Frontend on app.taktile.com. We have found the issue and working on a fix. This does not impact production usage of Taktile.
Fix validated
Some customers may be unable to load the Decision History UI. The team has identified the issue and is rolling out the fix The API is unaffected and continues to work as expected.
We are observing intermittent failures for requests to Gemini models. This may impact automated decision flows and integrations.
The service is fully restored
[Investigating] Since ~ 18:00 UTC we are tracking intermittent API 5xx responses in us-east-1
We have not detected any new incidents in the last 30 minutes. It appears the underlying issue with AWS has been resolved; however, we are continuing to monitor the situation closely to ensure stability across all affected regions.
Seems to be an AWS incident, on-call team is working on it.
[Recovered] between 6:52am 9:22am UTC Oct 20th, all US Taktile customers were impacted by a major AWS outage in the US East (N. Virginia) Region. Taktile APIs returned 5xx error codes. As per our current understanding no other regions were affected. We will conduct Post Mortem analysis to understand how we could mitigate this better.