Taktile experienced a major incident on October 20, 2025 affecting Current status by service (Real-time decision execution) and Current status by service (User interface), lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by service (Real-time decision execution)Current status by service (User interface)
Update timeline
- investigating Oct 20, 2025, 07:01 AM UTC
Seems to be an AWS incident, on-call team is working on it.
- resolved Oct 20, 2025, 09:29 AM UTC
[Recovered] between 6:52am 9:22am UTC Oct 20th, all US Taktile customers were impacted by a major AWS outage in the US East (N. Virginia) Region. Taktile APIs returned 5xx error codes. As per our current understanding no other regions were affected. We will conduct Post Mortem analysis to understand how we could mitigate this better.