Tactiq incident

Meeting history is empty or incomplete for some users

Minor Resolved View vendor source →

Tactiq experienced a minor incident on August 17, 2022 affecting Web Application and APIs (app.tactiq.io), lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2022, 01:26 AM UTC
Resolved
Aug 17, 2022, 05:09 AM UTC
Duration
3h 42m
Detected by Pingoru
Aug 17, 2022, 01:26 AM UTC

Affected components

Web Application and APIs (app.tactiq.io)

Update timeline

  1. identified Aug 17, 2022, 01:26 AM UTC

    We've become aware that the meeting list in Tactiq is not loading (or loading incompletely) for some of our users. We have a fix in the works and will provide another update when it is released.

  2. identified Aug 17, 2022, 02:23 AM UTC

    All users that had only one meeting displayed in the list should now see all their meetings after reloading a page. The fix for a completely empty list of meetings is coming soon.

  3. monitoring Aug 17, 2022, 04:24 AM UTC

    All fixes have been implemented for the majority of users. We are still monitoring the situation to address any remaining bits.

  4. resolved Aug 17, 2022, 05:09 AM UTC

    This incident has been resolved.