Tactiq incident
MS Teams: Transcription is not starting for some meetings
Tactiq experienced a minor incident on February 26, 2023 affecting Tactiq Transcription for Microsoft Teams, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2023, 10:44 PM UTC
We are aware of an issue affecting a number of users in their meetings in Microsoft Teams. It manifests as an error message "Cannot start closed captions" after joining the meeting. Consequently, no transcript is being captured. We're looking for both a workaround and a long-term fix at the moment.
- investigating Feb 27, 2023, 01:53 AM UTC
We believe we have identified the source of the issue and have submitted a fix (version 3.1.792) to Chrome Web Store and Edge Add-ons. We will update this page once the review has passed and the updates are published.
- investigating Feb 27, 2023, 10:51 PM UTC
We're still waiting for the review from Chrome and Edge.
- monitoring Feb 28, 2023, 08:04 AM UTC
The latest fix has been published in Chrome Web Store. The version is 3.1.792. Most browsers will automatically update within a few hours, but, if you want to speed it up, please refer to https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version
- resolved Mar 15, 2023, 10:05 PM UTC
This incident has been resolved.