Tactiq incident

Tactiq web app unresponsive or loading indefinitely for some users

Major Resolved View vendor source →

Tactiq experienced a major incident on March 28, 2023 affecting Web Application and APIs (app.tactiq.io), lasting 7h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2023, 01:58 PM UTC
Resolved
Mar 28, 2023, 09:40 PM UTC
Duration
7h 41m
Detected by Pingoru
Mar 28, 2023, 01:58 PM UTC

Affected components

Web Application and APIs (app.tactiq.io)

Update timeline

  1. investigating Mar 28, 2023, 02:14 PM UTC

    We are aware of an issue that manifests in https://app.tactiq.io 'loading' indefinitely, or, if you already had it open, becoming unresponsive. We're looking into the root cause of the issue.

  2. identified Mar 28, 2023, 02:20 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Mar 28, 2023, 02:30 PM UTC

    A fix has been implemented and we are monitoring the results. The application should be back to normal. All meetings that were in progress should successfully save within a few minutes.

  4. resolved Mar 28, 2023, 09:40 PM UTC

    This incident has been resolved and we have improved our infrastructure to reduce the chances of this happening again. Apologies for the inconvenience!