Tactiq incident

"Your meeting list is being prepared" message is shown to some users

Major Resolved View vendor source →

Tactiq experienced a major incident on June 3, 2024 affecting Web Application and APIs (app.tactiq.io), lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2024, 09:23 AM UTC
Resolved
Jun 03, 2024, 03:46 PM UTC
Duration
6h 22m
Detected by Pingoru
Jun 03, 2024, 09:23 AM UTC

Affected components

Web Application and APIs (app.tactiq.io)

Update timeline

  1. monitoring Jun 03, 2024, 09:23 AM UTC

    We have become aware of an issue where some users see the "Your meeting list is being prepared" message when using the web app. The fix has been implemented, and all affected users will be all right within one hour. Apologies for the inconvenience!

  2. identified Jun 03, 2024, 10:44 AM UTC

    The fix was partially successful and we're working on the second "part" of it at the moment.

  3. monitoring Jun 03, 2024, 11:08 AM UTC

    The rest of the fix has been implemented and we are monitoring the situation.

  4. monitoring Jun 03, 2024, 12:40 PM UTC

    We are continuing to monitor the situation.

  5. identified Jun 03, 2024, 02:03 PM UTC

    We're expanding our infrastructure to address the issue.

  6. identified Jun 03, 2024, 02:28 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Jun 03, 2024, 03:04 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Jun 03, 2024, 03:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. monitoring Jun 03, 2024, 03:38 PM UTC

    We are continuing to monitor for any further issues.

  10. resolved Jun 03, 2024, 03:46 PM UTC

    This incident has been resolved.