Tackle.io incident

Issue with AWS Offer Creation in Tackle for Salesforce

Major Resolved View vendor source →

Tackle.io experienced a major incident on September 12, 2025 affecting Offers / Marketplace Creation, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 12:43 AM UTC
Resolved
Sep 12, 2025, 01:36 AM UTC
Duration
53m
Detected by Pingoru
Sep 12, 2025, 12:43 AM UTC

Affected components

Offers / Marketplace Creation

Update timeline

  1. investigating Sep 12, 2025, 12:43 AM UTC

    We are currently investigating an issue that is preventing users from creating AWS Marketplace offers through our Tackle for Salesforce integration. Offer creation through the main Tackle Platform is unaffected and continues to function normally. We will provide another update as soon as more information is available.

  2. investigating Sep 12, 2025, 01:05 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 12, 2025, 01:09 AM UTC

    We have identified the root cause of the issue preventing AWS Offer creation in Salesforce and are actively working on a resolution. We expect to have this resolved within the next 30 minutes. The workaround of creating offers directly in the Tackle Platform remains available.

  4. resolved Sep 12, 2025, 01:36 AM UTC

    This incident has been resolved, and the service has been restored.