Tackle.io incident
Co-Sell AWS - Users are unable to submit or accept co-sell opportunities
Tackle.io experienced a major incident on October 16, 2025 affecting Co-Sell, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Co-Sell
Update timeline
- investigating Oct 16, 2025, 07:09 PM UTC
We are currently investigating this issue.
- investigating Oct 16, 2025, 07:50 PM UTC
Users are unable to submit or accept AWS co-sell opportunities. We have escalated this incident with our partners at AWS Marketplace.
- identified Oct 16, 2025, 08:55 PM UTC
AWS is aware of the issue and aware of the limit. They are working on adjusting this limit. We will provide an update in 30 minutes.
- monitoring Oct 16, 2025, 09:24 PM UTC
AWS has informed us that a fix has been implemented. We are monitoring our systems to confirm Co-sells are able to be submitted and accepted.
- resolved Oct 16, 2025, 09:31 PM UTC
We have confirmed submissions. This incident is now resolved.