Tackle.io experienced a major incident on August 31, 2021 affecting Order processing & notifications and Tackle dashboard and 1 more component, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2021, 06:32 PM UTC
We are currently investigating an issue that is impacting access to the Tackle Cloud Marketplace Platform.
- monitoring Aug 31, 2021, 06:42 PM UTC
Tackle's hosting provider is experiencing an incident, which appears to be the cause of the degraded experience with Tackle's platform. Users may find access to the dashboard and APIs inconsistent. We are monitoring the situation and will continue providing updates.
- monitoring Aug 31, 2021, 07:24 PM UTC
Tackle's hosting provider is having an incident, which appears to be the cause of the degraded experience with Tackle's platform. Users may find access to the dashboard and APIs inconsistent. While pursuing root cause, our hoster is shifting some services and network flows away from the affected infrastructure to mitigate the impact. We are monitoring the situation and will continue providing updates.
- monitoring Aug 31, 2021, 09:58 PM UTC
Tackle's hosting provider has mitigated an incident, and services are returning to normal. Performance is slower than usual but improving.
- resolved Aug 31, 2021, 11:15 PM UTC
The Tackle platform appears healthy and our hoster has reported that the incident is resolved. Thank you for your patience, and please do not hesitate to reach out to [email protected] with any questions, especially for assistance with end-of-month activities.