Tackle.io experienced a major incident on December 7, 2021 affecting Order processing & notifications, lasting 7h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:20 PM UTC
We are currently investigating impacts related to an outage believed to be related to a cloud provider. We will continue to post updates as this continues.
- monitoring Dec 07, 2021, 05:01 PM UTC
We are continuing to follow the AWS incident that is impacting AWS Marketplace. In the meantime, for AWS Marketplace, new orders cannot be placed or processed, offers cannot be sent, metering records cannot be submitted, and reports cannot be refreshed. The Tackle application and APIs remain available, and functionality for GCP Marketplace, Microsoft Commercial Marketplace, and Red Hat Marketplace continue to work like normal.
- monitoring Dec 07, 2021, 10:29 PM UTC
AWS has implemented mitigating steps. We continue to monitor the situation and are seeing improvements. For AWS Marketplace, new orders cannot be placed or processed, offers cannot be sent, metering records cannot be submitted, and reports cannot be refreshed. The Tackle application and APIs remain available, and functionality for GCP Marketplace, Microsoft Commercial Marketplace, and Red Hat Marketplace continue to work like normal.
- resolved Dec 07, 2021, 11:22 PM UTC
The incident impacting AWS Marketplace has been mitigated, and Tackle monitoring indicates platform performance has returned to full functionality.