Tackle.io incident

Notification delays for AWS Marketplace activity

Minor Resolved View vendor source →

Tackle.io experienced a minor incident on August 4, 2022 affecting Order processing & notifications, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2022, 05:00 PM UTC
Resolved
Aug 04, 2022, 10:30 PM UTC
Duration
5h 30m
Detected by Pingoru
Aug 04, 2022, 05:00 PM UTC

Affected components

Order processing & notifications

Update timeline

  1. investigating Aug 04, 2022, 11:44 PM UTC

    Tackle is investigating reports of delayed or incomplete notifications for new, modified, and canceled orders in AWS Marketplace.

  2. resolved Aug 05, 2022, 01:04 AM UTC

    Tackle has confirmed impact and remediation of an issue that led to delayed order notifications for AWS Marketplace. The Tackle system lost its connection to AWS Marketplace, but notifications were queued and processed after the connection was restored. System performance and order processing has been operating as expected since reconnecting and our team continues to monitor the connection.