Tackle.io experienced a critical incident on September 28, 2022 affecting Order processing & notifications and Tackle dashboard and 1 more component, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Order processing & notificationsTackle dashboardPublic API
Update timeline
- investigating Sep 28, 2022, 04:56 PM UTC
We are currently investigating increased error rates and will update this incident as we learn more.
- identified Sep 28, 2022, 05:22 PM UTC
We've identified an issue with our cloud service provider. We're working to mitigate these issues and will provide regular updates.
- monitoring Sep 28, 2022, 09:22 PM UTC
Our cloud provider has fully mitigated the incident on their end. We will continue to monitor as our systems continue to recover.
- resolved Sep 28, 2022, 10:07 PM UTC
This incident has been resolved.