Tackle.io incident

Outage due to upstream authentication service provider

Critical Resolved View vendor source →

Tackle.io experienced a critical incident on March 13, 2023 affecting Order processing & notifications and Tackle dashboard, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2023, 03:57 PM UTC
Resolved
Mar 13, 2023, 04:51 PM UTC
Duration
53m
Detected by Pingoru
Mar 13, 2023, 03:57 PM UTC

Affected components

Order processing & notificationsTackle dashboard

Update timeline

  1. identified Mar 13, 2023, 03:57 PM UTC

    The Tackle platform is experiencing higher latency and an increased error rate due to issues with our upstream authentication service provider. We are monitoring the situation and will provide updates as we learn more.

  2. monitoring Mar 13, 2023, 04:35 PM UTC

    Services are currently operational and we are currently recovering from a disruption in our upstream authentication service provider. We are aware that login would have been disrupted along with order processing notifications during this time.

  3. resolved Mar 13, 2023, 04:51 PM UTC

    Services are currently operational and we've fully recovered from the authentication service provider service disruption. We now consider the incident resolved and will continue to monitor this situation and provide updates as necessary.