Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time cu

Update timeline

1. identified Aug 21, 2026, 11:01 AM UTC

   Degradation Started: featureServiceDisruption

2. monitoring Aug 21, 2026, 11:12 AM UTC

   We're investigating an issue affecting some customers using chatbots or custom agents connected through the Salesforce Platform Model Context Protocol (MCP) Server. Customers are experiencing errors when their agent tries to query or update data in a Salesforce org. Initial investigations indicate a recent release as the likely trigger. We're planning to roll back to the last known good version. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. monitoring Aug 21, 2026, 11:30 AM UTC

   We're rolling back the change that was identified as the likely trigger. Initial results confirm that connections are succeeding‌. We’re monitoring the progress of the rollback to full completion before confirming resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. monitoring Aug 21, 2026, 11:35 AM UTC

   Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.