Tableau Cloud incident
The fix has been validated, and deployment of the fix continues across GovCloud environments. The deployment is being undertaken with a staggered approach, with monitoring and validation assessed on t
Tableau Cloud experienced a minor incident on July 8, 2026 affecting USA9402 and USA9002 and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2026, 11:54 AM UTC
Degradation Started: agentforcePerformanceDegradation
- monitoring Jul 08, 2026, 12:23 PM UTC
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- monitoring Jul 08, 2026, 12:51 PM UTC
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- monitoring Jul 08, 2026, 01:27 PM UTC
We're aware of an issue impacting Agentforce availability for a subset of GovCloud customers. Affected customers may experience intermittent failures when interacting with Agents. When this occurs, chat sessions may fail and automatically transfer to a human agent, or may fail and require a new session. We're actively investigating the cause of intermittent failures and working to identify the source of the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 08, 2026, 01:57 PM UTC
We continue to investigate an intermittent issue impacting Agentforce Agent availability for a subset of GovCloud customers. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 08, 2026, 02:26 PM UTC
We continue to investigate an intermittent issue impacting Agentforce Agent availability for a subset of GovCloud customers. We've identified that some requests from a specific agent type are being routed to a service that is not available, causing chat sessions to fail. When a failure occurs, chat sessions automatically transfer to a human agent, or customers must start a new session. We're exploring a potential emergency release with a fix. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- monitoring Jul 08, 2026, 04:05 PM UTC
We have identified the trigger for this issue and are working to develop a fix which will be deployed once it has been fully validated. We'll provide another update as additional information becomes available.
- monitoring Jul 08, 2026, 09:02 PM UTC
The fix has been developed and the deployment has started. We'll provide another update upon completion of the deployment or when additional information becomes available.
- monitoring Jul 09, 2026, 12:29 AM UTC
The fix has been validated, and deployment of the fix continues across GovCloud environments. The deployment is being undertaken with a staggered approach, with monitoring and validation assessed on those where the deployment has completed. We currently don’t have an estimated time when the full rollout will be completed. We'll provide another update once we can clarify rollout timings, or when new information becomes available.