The physical restoration activity is now complete. All storage systems are confirmed healthy and back online, with minor management tooling still being remediated. Customers may still see some degrada

Update timeline

1. identified Jun 18, 2026, 08:53 PM UTC

   Degradation Started: featurePerfDegradation

2. monitoring Jun 18, 2026, 09:10 PM UTC

   We’re investigating an issue impacting multiple sandbox instances, where some customers may experience difficulties accessing some files uploaded to long-term file storage. We’ve identified this is linked to an issue with our third-party infrastructure provider, and they’re actively working to restore their services. Our team remains fully engaged and is collaborating closely with the vendor to restore the services as quickly as possible. We're actively monitoring the recovery and will share the next update as soon as new information is available

3. monitoring Jun 19, 2026, 05:14 AM UTC

   We remain fully engaged and are working in close coordination with the vendor to restore services as quickly as possible. We will continue to monitor the situation and provide an update as soon as new information becomes available.

4. monitoring Jun 23, 2026, 04:54 AM UTC

   We continue to make progress to restore services. We remain in close coordination with our third-party infrastructure provider and are actively working toward a resolution. Please note that the impact remains limited to customers with sandbox environments on a subset of instances, and there is no impact to production environments. We will provide an update within 24 hours or sooner as new information becomes available.

5. monitoring Jun 24, 2026, 06:15 AM UTC

   We continue to make progress toward restoring services and remain in close coordination with our third-party infrastructure provider as recovery efforts continue. The impact remains limited to customers with sandbox environments on a subset of instances, and there is no impact to production environments. We'll provide further updates upon significant developments or sooner as new information becomes available.

6. monitoring Jun 25, 2026, 03:20 AM UTC

   We continue to make steady progress in restoring services and remain closely engaged with our third-party infrastructure provider. The impact is limited to customers with sandbox environments on a subset of instances. Production environments remain unaffected. We will provide additional updates as significant developments occur or sooner if new information becomes available.

7. monitoring Jun 25, 2026, 07:18 PM UTC

   Restoration efforts with our third-party infrastructure provider continue to move forward. Current information on restoration timelines, milestones, and permanent remediation suggests that completion is expected within several weeks. The impact is limited to sandbox environments, and production services remain unaffected. We'll provide additional updates as significant developments occur or sooner if new information becomes available.

8. monitoring Jul 08, 2026, 02:46 AM UTC

   Our restoration efforts with our third-party infrastructure provider are progressing. A temporary solution to restore power to the affected data center is being developed, with an estimated target of mid-July 2026 to restore customer access and services. A permanent repair requiring replacement of damaged electrical components is also underway and will involve a longer timeline. The impact remains limited to sandbox environments, and production services continue to be unaffected. We will provide an update as significant developments occur or sooner if new information becomes available.

9. monitoring Jul 13, 2026, 07:27 AM UTC

   Our restoration efforts with our third-party infrastructure provider continue to make steady progress. Power has been successfully restored to the DCC modules at the impacted data center, and core network infrastructure has been validated and confirmed operational. We're looking into a problem with the certificate that is given to the data center hosts. This problem is affecting how some network devices are authenticated. Recovery activities remain on schedule, with full restoration of the impacted modules expected by the end of July 16, pending successful completion of the remaining recovery activities. The impact remains limited to sandbox environments, and production services continue to be unaffected. We'll provide an update as significant developments occur or sooner if new information becomes available.

10. monitoring Jul 16, 2026, 10:52 PM UTC

    Restoration activities with our third-party infrastructure provider continue to make progress. Most affected infrastructure modules have now been powered on, and services are being restored in phases as dependent infrastructure components are brought back online and validated. Recovery work is currently focused on resolving the remaining infrastructure dependencies required to complete sandbox service restoration. The impact remains limited to sandbox environments, and production services continue to be unaffected. We will provide another update as significant developments occur or sooner if new information becomes available.

11. monitoring Jul 22, 2026, 12:04 AM UTC

    The physical restoration activity is now complete. All storage systems are confirmed healthy and back online, with minor management tooling still being remediated. Customers may still see some degradation as a subset of database services are still to be restarted, so services are not yet considered fully recovered. Long-term restoration activity remains underway and will take several months to complete. We will provide a new update once we can confirm that all database services have been restored. We understand the impact this extended degradation has had and sincerely apologize for the impact this has caused on our customers.