We’ve successfully validated the fix and are preparing to deploy it to all impacted environments.

Update timeline

1. identified May 06, 2026, 04:01 PM UTC

   Degradation Started: agentforcePerformanceDegradation

2. monitoring May 06, 2026, 04:17 PM UTC

   We're investigating a performance degradation affecting a subset of customers who may experience frequent disconnects when accessing their Salesforce sandbox environment. We’re performing staggered rolling restarts on affected instances as a remediation effort. We'll provide an update in 60 minutes or sooner when additional information becomes available.

3. monitoring May 06, 2026, 05:15 PM UTC

   We identified a recent change that caused database connections to run in an unmanaged state, which stopped those connections from being released properly. We're continuing to perform staggered rolling restarts on affected instances. Additionally, we are preparing to deploy a fix-forward solution. We'll provide an update in 60 minutes or sooner if additional information becomes available.

4. monitoring May 06, 2026, 06:24 PM UTC

   We've completed rolling restarts on affected instances. The fix-forward solution is progressing through the final validation steps before being deployed in a staggered manner. We'll provide an update in 60 minutes or sooner if additional information becomes available.

5. monitoring May 06, 2026, 07:43 PM UTC

   We’re actively working on the fix-forward solution, which is progressing through the final validation steps before being deployed in a staggered manner. We’ll continue to closely monitor the systems as ‌implementation progresses. We’ll provide the next update as additional information becomes available.

6. monitoring May 06, 2026, 09:50 PM UTC

   We’ve successfully validated the fix and are preparing to deploy it to all impacted environments. We’ll provide the next update as additional information becomes available.