We’ve completed the rollback across the impacted production and sandbox instances, restoring access to OmniScripts and FlexCards. However, some customers continue to experience errors in certain brows

Update timeline

1. identified Sep 03, 2026, 09:31 AM UTC

   Degradation Started: featurePerfDegradation

2. monitoring Sep 03, 2026, 09:45 AM UTC

   We’re investigating an issue affecting a subset of Industries Cloud customers using OmniStudio in sandbox environments. Affected customers can’t load or save changes in OmniScripts and FlexCards. Data Mappers and Integration Procedures aren't affected. We've identified a recent deployment as the likely trigger, and are evaluating whether a rollback is an appropriate action to restore service. The impact radius is broader than initially understood. We have updated this post to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. We'll provide an update in 30 minutes or sooner if we have ‌significant update.

3. monitoring Sep 03, 2026, 10:15 AM UTC

   We’ve stopped the deployment to prevent further impact. While we assess the rollback, we’re checking other instances and verifying logs to understand what changes have gone in this release. Based on the findings, we’ll decide whether to proceed with a roll-back or a fix forward. We'll provide an update in 30 minutes or sooner if we have ‌ significant updates.

4. monitoring Sep 03, 2026, 10:33 AM UTC

   We’re reviewing logs and metrics to understand the trigger, while comparing recent release with previous releases to identify what changed. Our investigation also confirmed impact to a subset of production instances that received the release. We’ve updated this post with the affected instances, and impacted customers will receive incident communications going forward. We'll provide an update in 30 minutes or sooner if we have ‌ significant updates.

5. monitoring Sep 03, 2026, 11:08 AM UTC

   We’ve compared this release with previous releases but haven’t found any clear changes that explain the impact. To restore service, we’re testing a rollback on a test instance before deciding on the next step. In parallel, we’re also investigating a separate impacted sandbox instance to identify the trigger. We'll provide an update in 30 minutes or sooner if we have ‌ significant updates.

6. monitoring Sep 03, 2026, 11:55 AM UTC

   The rollback was successful on the test instance and restored it to the last known good version. However, we can’t roll back the full patch because it includes other critical fixes. We’re now looking at disabling a specific feature gate and rolling back only the affected change for affected customers. We'll provide an update in 60 minutes or sooner if we have ‌ significant updates.

7. monitoring Sep 03, 2026, 12:56 PM UTC

   Disabling the feature gate didn’t restore service. We’re now testing a targeted rollback while taking steps to reduce risk and avoid impacting other components. We'll provide an update in 60 minutes or sooner if we have ‌ significant updates.

8. monitoring Sep 03, 2026, 01:25 PM UTC

   The targeted rollback is currently underway and we're analyzing whether this resolves the issue. The rollback is expected to take an hour to complete and further validation will be required following it’s completion. We'll provide an update in 90 minutes or sooner if we have‌ significant updates.

9. monitoring Sep 03, 2026, 01:35 PM UTC

   We've completed the targeted rollback on two testing instances, GBR40s and GBR138s. Customers on these instances are no longer affected, so we're removing them from this update. We'll post a separate Trust update for these instances so the impact times align correctly with each customer's incident history. We'll continue posting updates here for the remaining impacted instances. We'll provide an update in 90 minutes or sooner if we have significant updates.

10. monitoring Sep 03, 2026, 02:37 PM UTC

    We're continuing to perform the rollback across all impacted instances. We’re monitoring as the rollback progresses and we'll provide an update in 60 minutes or sooner if we have significant updates.

11. monitoring Sep 03, 2026, 03:44 PM UTC

    We’re continuing the rollback across impacted instances in a staggered manner to minimize the risk of additional disruption. As the rollback progresses, customers may begin to see OmniStudio functionality recover in their environments. We’ve also identified the change associated with the issue and are preparing an updated release before resuming deployments. We’ll provide another update as we make significant progress or have additional information to share.

12. monitoring Sep 03, 2026, 05:46 PM UTC

    We’ve completed the rollback across the impacted production and sandbox instances, restoring access to OmniScripts and FlexCards. However, some customers continue to experience errors in certain browser-based workflows when using the latest version of Chrome. We’re validating a corrected update designed to resolve the remaining issue without reintroducing the earlier impact. Once validation is complete, we’ll deploy the update to a test environment before proceeding with a broader rollout. We’ll provide another update as we make significant progress or have additional information to share.