Tableau Cloud incident

We don’t have any updates to provide at this time, as we’re still testing and validating the potential fix. More information will be provided as soon as it becomes available.

Tableau Cloud experienced a minor incident on September 2, 2026 affecting MULESOFTENHANCEDEXPERIENCE-CA and MULESOFTENHANCEDEXPERIENCE-EU and 1 more component, lasting 5h 38m. The incident has been resolved; the full update timeline is below.

Started: Sep 02, 2026, 07:33 PM UTC
Resolved: Sep 03, 2026, 01:12 AM UTC
Duration: 5h 38m
Detected by Pingoru: Sep 02, 2026, 07:33 PM UTC

Affected components

MULESOFTENHANCEDEXPERIENCE-CAMULESOFTENHANCEDEXPERIENCE-EUMULESOFTENHANCEDEXPERIENCE-INMULESOFTENHANCEDEXPERIENCE-JPMULESOFTENHANCEDEXPERIENCE-USMULESOFTENHANCEDEXPERIENCE-AU

Update timeline

identified Sep 02, 2026, 07:33 PM UTC

Degradation Started: muleSoftFeatureDegradation
monitoring Sep 02, 2026, 07:46 PM UTC

We have identified an issue where customers viewing Agent Broker and Flex Gateway metrics are seeing zero values instead of expected data. Our teams have identified the technical trigger and are currently testing and validating a fix before deploying it to all affected areas. We'll provide an update in 30 minutes or sooner if additional information becomes available.
monitoring Sep 02, 2026, 08:32 PM UTC

We don’t have any updates to provide at this time, as we’re still testing and validating the potential fix. More information will be provided as soon as it becomes available.