Syncrofy experienced a critical incident on July 20, 2017, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 20, 2017, 06:04 AM UTC
Syncrofy support has become aware of a network disruption at our cloud provider where we host our services. Access to app.syncrofy.com is impacted as well as all other Syncrofy cloud services. Their engineers are working on a resolution. We are monitoring progress and will provide updates as we receive them. Local agents should continue to process documents normally and will sync up with the cloud once it is available again.
- monitoring Jul 20, 2017, 07:35 AM UTC
Networking has been restored at the cloud hosting site where the Syncrofy servers are located. We are currently validating system integrity and will provide another update shortly.
- resolved Jul 20, 2017, 07:48 AM UTC
All services have been restored and system integrity has been validated. We have validated that all local agents have resynced with the Syncrofy cloud and are processing data normally.