Syncrofy experienced a minor incident on September 5, 2017, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Sep 05, 2017, 03:53 PM UTC
Over the long weekend the document processing service encountered an error that resulted in a large number of documents being stuck in a queue to be processed. During this time all local agents were still able to submit documents to the cloud, but they were not finished processing. We’ve taken action to process all documents that were stuck in the queue. At this time about 2/3 of the documents in the queue have finished processing. We anticipate this process to be complete by the early afternoon. We will send out a follow up communication once this process is complete. We have identified a gap in our internal monitoring and are taking steps to ensure this kind of failure cannot go unnoticed in the future.
- resolved Sep 05, 2017, 06:29 PM UTC
All documents that were backed up in the queue have finished processing and we have verified that the system is functioning normally. No data should have been lost during this time. If you notice any discrepancies please report them and we will look into them immediately. We apologize for any inconvenience this may have caused.