Syncrofy experienced a major incident on May 21, 2018 affecting Web application, lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Web application
Update timeline
- investigating May 21, 2018, 05:17 PM UTC
Syncrofy web application is experiencing a temporary outage. We are actively investigating and will update this as information becomes available.
- monitoring May 21, 2018, 05:30 PM UTC
We have identified the failure and have taken steps to make the system fully operational again. We are still looking into a root cause and will update here as we find out more information.
- resolved May 21, 2018, 10:15 PM UTC
After monitoring the system for the entire afternoon and implementing several additional safeguards we are confident in the ongoing stability of the platform and consider this issue resolved.