Syncrofy experienced a minor incident on December 13, 2018 affecting Document Submission Service, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2018, 02:28 PM UTC
We are currently experiencing slower than normal document processing times. We are investigating the root cause and will update as we learn more.
- identified Dec 13, 2018, 03:33 PM UTC
We've identified the root cause of the slow down, are taking measures to resume normal processing speed.
- identified Dec 13, 2018, 08:17 PM UTC
The issue that caused the document processing slowdown has been resolved. We are working through the backlog of queued documents starting with the most recently submitted and should be complete within a few hours. We will advise when complete.
- monitoring Dec 13, 2018, 08:17 PM UTC
The issue that caused the document processing slowdown has been resolved. We are working through the backlog of queued documents starting with the most recently submitted and should be complete within a few hours. We will advise when complete.
- monitoring Dec 14, 2018, 05:13 AM UTC
We have confirmed that the system has reprocessed all of the documents in the backlog and have monitored the system to ensure stability. At this point Syncrofy is functioning normally. We apologize for the delay in document processing and any inconvenience it may have caused. We will continue to monitor through the morning.
- monitoring Dec 14, 2018, 03:42 PM UTC
During our monitoring we identified a number of files that still have not been processed, we are currently working on processing them. No action is necessary from our customers. We will update with an ETA on completion momentarily.
- resolved Dec 14, 2018, 10:31 PM UTC
We have finished processing all backlogged documents and all systems are operating normally. We apologize for any inconvenience this may have caused.