Syncrofy incident

Syncrofy Outage

Critical Resolved View vendor source →

Syncrofy experienced a critical incident on March 7, 2019 affecting Web application and Document Submission Service, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2019, 10:15 PM UTC
Resolved
Mar 07, 2019, 10:33 PM UTC
Duration
18m
Detected by Pingoru
Mar 07, 2019, 10:15 PM UTC

Affected components

Web applicationDocument Submission Service

Update timeline

  1. investigating Mar 07, 2019, 10:15 PM UTC

    We are currently experiencing a Syncrofy outage and are investigating the cause. We will update as we learn more. Local agents will continue to process and will submit their data once the Syncrofy cloud is back online.

  2. investigating Mar 07, 2019, 10:15 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 07, 2019, 10:33 PM UTC

    Syncrofy is up and operational. All data is flowing again. We apologize for the brief outage.