Syncrofy experienced a critical incident on June 9, 2020 affecting Web application and Document Submission Service, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2020, 11:05 PM UTC
We are currently experiencing a system outage caused by a problem with our data center provider. We have contacted them for more information and they are investigating. We will update this page as soon as we have information from them. During this time Syncrofy will be unavailable, however once the system has recovered files queued up on your local agent during this time will process normally with no data loss.
- resolved Jun 10, 2020, 02:10 AM UTC
This outage was tied to a global IBM Cloud issue. We have verified that Syncrofy's infrastructure and systems are running normally. The issues began around 6:15pm EST and recovered around 9:55pm EST. We have received confirmation from IBM as of 10:00pm that they have resolved their connectivity issues and do not expect any further problems at this time.